Interact with G&C associates and customers to resolve problems associated with technical systems. Expected to become knowledgeable on configuration and use cases of various technical systems, and to apply this knowledge in configuring and supporting these systems.
Areas of specialization include workstation technical support, business applications support, systems administration, help desk support, software configuration administration, and testing/validation where necessary.
Education and/or Experience: Bachelor's Degree in a technical curriculum or equivalent demonstrated expertise preferred.
Technical Skills/Knowledge: Advanced configuration, maintenance, and administration of Windows servers and workstations and related software and peripherals. Database administration skills desirable. Windows server architecture and associated protocol knowledge. Knowledge of UNIX-based systems desirable but not required.
Analytical/Reasoning Abilities: Exhibits an advanced ability to troubleshoot technical systems. Exhibits an ability to extract requirements from a customer and deliver advanced technical solutions.
Strong organizational skills: Can effectively organize and prioritize their own work and assist others to organize their work. Achieves stated objectives within the specified time period.
Communication skills: (Verbal) Can effectively present technical issues and information to management, peers and customers in a clear and concise manner. (Written) Ability to produce comprehensive written documents related to their work with little need for review and editing by another source.
Interpersonal skills: Possesses the ability to effectively interact with various levels of management, customers and team members to ensure open and positive dialog.
Customer Service skills: Possesses the ability to assist and serve associates and customers with a positive attitude, enthusiasm, clarity and attention to detail. Demonstrates value to the customer. A good sense of humor is highly desirable.
Image: Projects a professional image by dressing in attire appropriate for the business environment to which he/she is exposed and by conducting one's behavior with the utmost regard for professionalism, honesty, discretion and confidentiality.